Analisis Kepuasan Pelanggan Menggunakan Pendekatan Service Quality (SERVQUAL), Importance Performance Analysis (IPA) Dan Customer Satisfaction Index (CSI) . Jurnal Manajemen Rekayasa dan Inovasi Bisnis [Internet]. 2026 Feb. 25 [cited 2026 Jun. 10];4(2):12-2. Available from: https://journal.iteba.ac.id/index.php/jmrib/article/view/811