HARYATI, H.; SUMARYA, E.; PURBASARI, A. Analisis Kepuasan Pelanggan Menggunakan Pendekatan Service Quality (SERVQUAL), Importance Performance Analysis (IPA) Dan Customer Satisfaction Index (CSI) . Jurnal Manajemen Rekayasa dan Inovasi Bisnis, [S. l.], v. 4, n. 2, p. 12–22, 2026. Disponível em: https://journal.iteba.ac.id/index.php/jmrib/article/view/811. Acesso em: 27 feb. 2026.